RETURNS

We aim to dispatch all orders within 48 hours Monday to Friday. However, during higher volume periods such as sales or new product releases, please allow a few extra business days for your order to ship. We appreciate your patience.  Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.

USA

We offer free shipping on all orders over $150 USD via USPS or UPS Ground. For all other orders, a flat rate shipping fee of $8.95 is applied at checkout. Orders are expected to arrive within 5-12 business days via economy shipping.

We also offer expedited 3 business day shipping for $35.00 USD and next day shipping for $85.00 USD. Please allow an additional 1-2 business days to process orders.

All Other Countries

We offer free shipping on all orders over $250 USD via DHL Express. For all other orders, a flat rate shipping fee of $20 USD is applied at checkout. International orders are expected to arrive within 5-7 business days after the order has been processed.

All orders over $500 will require signature upon delivery.

We want you to love your order. If you need to make a return, please review our policy timelines and guidelines below and request a return below.

Refunds: Request within 14 days of delivery.
Exchanges & Store Credit (US Only): Request within 30 days of delivery.
Return Window: Once your request is approved, you have 7 days to ship the item(s) back to us.
Final Sale: Items marked with final sale are not eligible for returns, exchanges or refunds.

Return Fees

US Orders: A $9.95 return fee will be deducted from your refund. This fee is waived if you are exchanging, returning for store credit, or if you purchased order protection.

International Orders: A $16.95 return fee will be deducted from your refund. International orders are eligible for a refund on duties and taxes. We do not offer direct exchanges or order protection for international shipments at this time; please request a refund and place a new order for your replacement item.

Large Orders: Returns for more than 10 items will incur a returns processing fee equivalent to 10% of the value of the returned items.



Return Conditions

To be eligible for a return, items must meet the following criteria. SHAMI™ reserves the right to refuse any returns that do not meet these standards. (This does not affect your legal rights regarding manufacturing defects).

• Must include all original tags attached.
• Must be complete, unaltered, unworn, undamaged, and clean. Returns of soiled or damaged products will be sent back to you.
  

Processing Time: Returns are processed in the order they are received. Please allow 7-14 business days for our team to process your refund/exchange.

Damaged in Transit: Every order is measured and documented before being sealed with a package protection seal. If your package arrives damaged, tampered with, or with a broken seal, please refuse the delivery so the carrier can return it to sender. We cannot issue refunds for transit damage if the delivery was accepted.

Shipping Fees: All original shipping fees are non-refundable.