Personalized orders are handmade in NYC.
We do not offer refunds or exchanges on discounted or personalized items these items are final sale. This includes engraving, custom orders and all items listed in our personalization section. (This policy is applied for in-store purchases). Returns will be processed within 2-3 business days of being received.
Please allow 12-15 business days for personalized orders to be created before shipment.
We give our customers a 10 minute window to contact us via email with any post-order changes or cancellations on personalized or discounted items.
CARE FOR YOUR ITEMS
Each piece is carefully crafted by hand in nyc. Preserve silver product plating properties by avoiding contact with cleaning agents, beauty products, water & chemicals. 14kt solid gold products can be worn in water. Store the jewelry in a cloth bag to protect it from the elements.Please refer to our CHAIN LENGTHS, JEWELRY INFO + CARE page for more information.
Voucher codes from 3rd party websites and discounts codes cannot be combined with existing promotional codes and will not be honored.
Discount codes will not be applied to orders that have been processed and/or previous orders.
Please contact us here with subject line "PRESS". We will do our best to reply immediately.
Please contact us here with subject line "WHOLESALE". We will do our best to reply immediately.
Please contact us here with subject line "HIRING". We will do our best to reply immediately.